Support
Something not working? Try these first, or email us.
We haven’t set up the support address yet.
Email us
Tell us which game you were playing, and what TV or laptop and phone you were using.
Quick fixes
My phone won’t join
Type the 4 letters from the TV, or from the phone that started the room, and check that page is still open. Your phone doesn’t need to be on the same WiFi.
A phone says Reconnecting
Keep the phone unlocked and it should come back by itself. If it doesn’t, scan the code again on the same phone and you’ll get your seat back.
The TV page reloaded or closed
Reload it in the same tab. You keep the same room code and the game picks up where it was. If the page was gone for more than about 90 seconds, everyone taps Join again.
The TV went to sleep
Gumbop tries to keep the screen awake, but some TVs wait for a press on the remote first. If a screensaver keeps coming on, turn it off in your TV’s settings.
My TV doesn’t have a browser
Plug a laptop into the TV, or mirror a spare phone to it. For the phone, tap “No TV?” on the join page, then “Use this phone as the screen”. Start with Fiveline, because we haven’t tested Gummy Golf on a phone screen yet.
We don’t have a TV here
The games marked No TV needed play on phones alone. On the join page, tap “No TV?”, then “Play on phones”. Your phone runs the room, so keep it unlocked and on the page, and everyone joins with the code on any phone. If a TV turns up later, open Gumbop’s TV page on it and type its code in Play on a TV.
The phone running the room locked
Everyone else waits for it. Unlock it and go back to the page, and the game picks up where it was. If it’s gone for more than about 90 seconds, the room closes.
Gummy Golf stutters
Golf is the heaviest game, and we haven’t tested it on many TVs. If your TV’s browser struggles, run it from a laptop plugged into the TV.
There’s no sound
Browsers keep sound off until the first tap, so tap your phone or click the TV page once. On a phone, also check the sound button in the game and your silent switch.
I want to leave the waitlist
Email us and we’ll remove you. The privacy page covers everything else we can delete.
I need a refund
Nothing is on sale during the beta. Once paid plans start on 8 December, payments go through Creem, and this page will say how to ask for a refund.